while working on a case how to open and work on a different case?
Hi I have a requirement where while working on a case when it meets a certain condition in a flow action I need to open a different case and resolve the case systematically and then continue with the original case the user was working. I thought of opening the case in different page(like tempWorkPage instead of pyWorkPage) but there seems to compatibility issues with certain activities as they have been coded with pyWorkPage. Is there a way to use multi threading so as to open the case in new thread? Please point to any resource materials or articles if this functionality is possible.
Accepted Solution
Pegasystems Inc.
FR
Hello,
You can copy your current pyWorkPage into tempWorkPage and your current AssignPage into tempAssignPage. Then you will be able to open and process the new case you need to open.
Finally restore back the original pages and you should be fine.
Pegasystems Inc.
IN
You can se pxForceCaseClose to close that case by passing the case id. This API relies on some other page and won't interfere with existing case.
Let us know if this helps :)
Tata Consultancy Services
US
Hi pxForceCaseClose is useful, but it doesn't solve all our problems. Because while closing a case we have to do other process also like making service calls to other applications, hence i am looking at multi threading so as to open the case in pyWorkPage itself
Accepted Solution
Pegasystems Inc.
FR
Hello,
You can copy your current pyWorkPage into tempWorkPage and your current AssignPage into tempAssignPage. Then you will be able to open and process the new case you need to open.
Finally restore back the original pages and you should be fine.