Question
LTIMindtree
IN
Last activity: 19 Jun 2018 1:52 EDT
How to remove the case narrative,assignments,attachments,participants,case details which appears while running a case?
Hi,
I have created a case and while running the case either in designer or manager portal the attachments ,case details,participants,assignments all are getting displayed in the right side which i dont wants to be get displayed.
So how to remove those details from the screen so that when the next time while i run a case those details not needs to be displayed.I have attached a sample snap of those details.
Thanks in advance,
Manikantan
Accepted Solution
Pegasystems Inc.
US
I removed "pyCaseAttachmentsTopWrapper" from "pyCaseAssets" and it seems to be working now. Please find attached screenshots. What I mean, identify the sections that are not required and modify them accordingly. Better do "LIVE UI" and find out the sections. Let me know in case of any queries.
Pegasystems Inc.
US
Hi,
These are part of the harness(Perform/review/confirm). You can do a save as of these harness into our own ruleset and then remove these sections.
for example.
remove "pyCaseMainInner" from "pyCaseMain".
Hope it clarifies.
Regards,
Rachit
LTIMindtree
IN
I removed the pyCaseMainInner from pyCaseMain by saving it into my ruleset but while i am running the case again the same details are still getting displayed,its not going??
Accepted Solution
Pegasystems Inc.
US
I removed "pyCaseAttachmentsTopWrapper" from "pyCaseAssets" and it seems to be working now. Please find attached screenshots. What I mean, identify the sections that are not required and modify them accordingly. Better do "LIVE UI" and find out the sections. Let me know in case of any queries.
LTIMindtree
IN