What is the best practice to remove service intents or interactions from a production environmnet?
Our business would like the ability to remove service intents and interactions created in production as a part of performance or service call research.
Message was edited by: Vidyaranjan Av | Included Category
Pegasystems Inc.
US
Sandie,
Hello. I would think the simplest solution would be to resolve them. Are you asking about bulk processing or are you concerned because you created non-production data in prod and it is now cluttering up reports and such? If the case are resolved, you could look into the purge archive functionality.
Thanks,
Mike
Medical Mutual of Ohio
US
it is the latter. The business validates production issues and installs by creating interactions and those are cluttering the reports. What is the best way to remove them?
Medical Mutual of Ohio
US
the latter. We created service intents as a part of troubleshooting, performance testing or install validation and would like to remove them.