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Question

 Joost Spekschoor (JSPEKSCH)
Achmea
LSA - Solution Architect Pega Marketing
Achmea
NL
JSPEKSCH Member since 2011 16 posts
Achmea
Posted: Nov 30, 2022
Last activity: Dec 22, 2022
Posted: 30 Nov 2022 3:42 EST
Last activity: 22 Dec 2022 3:34 EST
Closed

Removing a specific action from production system interaction history etc. What is a good approach?

How do we remove one specific action / offer from all the interaction and decision tables like the Interaction History in case of an error. In our case for example our external email provider had an issue and we have to rerun a scheduled campaign.

How do we clear IH so that the nba-engine makes the right choices?


***Edited by Moderator Marije to add Capability tags***
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Pega Customer Decision Hub 8.7
Change and Revision Management
Next Best Action
Data Model
System Administration
Data Management

Posted: 2 years ago
Posted: 22 Dec 2022 3:34 EST
Sankhadeep Banerjee (SanBan)
Cognizant Technology Solutions
Lead Decisioning Consultant & Lead System Architect
Cognizant Technology Solutions
GB

@JSPEKSCH You can do that by using Native SQL. Check on fact and outcome table and use conditions through Native SQL to purge those data.

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