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Question

 Pardha Kurma (PARDHASKURMA)
Unitedhealth Group
Technical Architect
Unitedhealth Group
IN
PARDHASKURMA Member since 2012 13 posts
Unitedhealth Group
Posted: Sep 9, 2016
Last activity: Sep 9, 2016
Posted: 9 Sep 2016 5:35 EDT
Last activity: 9 Sep 2016 6:33 EDT
Closed

Pega Customer Service: Work around for intents with Runs on Interaction option in CSHC 7.1.3

Hi ,

In earlier versions of CPM, we have intent tasks configured with 'Runs on Interaction' . Do we have a work around for these kind of intent tasks in Interaction portals?

For ex: We have an intent task to reassign current interaction to a different user. Although we were able to configure an intent task (by creating a temporary service item) , we were unable to successfully close the interaction tab from within service item.

Regards,

Pardha

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Pega Customer Service

Posted: 8 years ago
Posted: 9 Sep 2016 6:33 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Pardha,

We currently have our ask the Expert session on Pega CS running.

I have asked this question over there on your belhalf.

Ask the Expert - Pega Customer Service with Goutham Parcha

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

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