Question
Pegasystems Inc.
IN
Last activity: 14 Oct 2024 4:08 EDT
Web Gadget notifications not working for multiple applications
I have two applications both hosted on same server.
There are different operators having access to either first or second application.
When I try to use the Send Notification smart shape from one case type in one of the applications to the other operator from second application, the notification does not appear on the operator's portal.
When I try to provide an operator having access to first application only and send the notification to that user, the notification appears.
Somehow, between applications the web gadget notification is not working. Is there any configuration for this to be enabled?
I have already verified that the Pega-Notification class has the notification instance created.
Accepted Solution
Updated: 14 Oct 2024 4:08 EDT
Pegasystems Inc.
IN
@RITVIK MOHAPATRA Was able to find the issue. Issue is not related to publishing of the notification. It's the fetching logic. There are two reports needed to be specialized pygetnotificationsforoperator and pygetnotificationscountforoperator in the application where we need to view the notifications and current application name filter from both these reports needs to be dropped. Along with that, the notification message (message rule in the notification rule) has to be accessible by the second application else only the notification message rule name will be shown on the notification panel and not the message content.