Volume Reports
Hi team,
My requirement is as follows.I have a property Status which will have list of values and it exist on work item.I need to generate a report as follows.
Hi team,
My requirement is as follows.I have a property Status which will have list of values and it exist on work item.I need to generate a report as follows.
- 1. Will need to run a volume report by the system at 8:00pm Est and store the file in a location
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2. This report will contain the following information by Workbasket (Team)…
- a. Received: Count any case created today (Today staring from 8:00:01 pm Est. from the previous day to current day ending at 8:00:00 pm Est.) or reopened today) or reopened today and the resolve status not equal to resolve file down or resolved duplicate.
- b. Completed: Count all cases resolved today (Today staring from 8:00:01 pm Est. from the previous day to current day ending at 8:00:00 pm Est.) or reopened today) and the resolved status is not equal to resolve file down or resolved duplicate.
- c. Current Open: Count all “I” (In process) and “P” (Pending) status.
- d. Current DM: Count all other statuses excluding few.
- Under each section, we will also need a detail breakdown of data containing in each section that contains the following in order…
- a. Case ID
- b. Work Type
- c. Status
- d. Amount
- e. Case Owner
I am thinking of using sub reports.Please help.
Thanks in Advance,
Saba Fathima