Using ad hoc assignment or ad hoc case
Client has questions about ad hoc assignments. They like the feature but curious if we can configure:
1. Trigger an email or other notification type (bell icon in portal) if the ad hoc assignment has expired
2. Can we ensure that the overall case does not resolve until the ad hoc assignment is resolved
Would it be better that we use the OOTB Case Assignment or should we explore using an ad hoc case type?