Hi @VIJAYADARAM,

To assign a work item from a Work Queue (WorkBasket) to a Worklist (i.e., to a specific user/operator), you'll typically do this using case actions or assignment routing logic in the case lifecycle.

1. Access the Assignment in the Work Queue

• The case or assignment is first routed to a Work Queue (e.g., Team-Manager queue).

• This is done using a routing option like To Work Queue during case design.

2. Claim the Assignment (Pick from Queue)

• In Constellation, end users can pick or claim an assignment using the "Pick" or "Get Next" functionality if configured.