Question
Mastercard Inc
US
Last activity: 29 May 2018 5:45 EDT
Upgrade Estimator Tool stuck at 0%
I've installed the upgrade estimator tool on a PEGA 7.1.8 version to estimate the cost of upgrading .
I started the estimation process but it then stuck at 0%. Server restart didn't change anything. Found the below error in the logs.
Rule-Connect-SOAP.Data-PostUpgradeIssue-ServicesService-.TyGetDataForFilters Exception
com.pega.pegarules.pub.clipboard.InvalidParameterException: cannot be null/empty. page: DataPage. Details: Invalid value for aReference passed to com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getString(String)
***Edited by Moderator Marissa to add SR Details***
Pegasystems Inc.
IN
Please find the attached sample logs of the Upgrade Estimator tool. You will see the following line in the logs which says estimator ran successfully.
The Upgrade Estimator Activity is completed for application : <Application Name>
In case execution is exited because of any specific Rule Type, please follow the below steps to exclude the Rule Types those are causing the issue.
- Remove or make it false the following Dynamic System Settings <Application Name> / <Application Version>, Dec -<Application Name> / <Application Version>
- Save-As the “txRuleTypeList” into your application RuleSet and delete the Rule Type which is causing the issue.
- Re run the UET tool again, if you encounter same issue again with other Rule Type then follow the same steps.
We can ignore Obj-open-by-handle error, if the pzInsKey is null. UET will handle those errors. We can also ignore the SOAP connectors errors. Please let me know you need any other information.
Mastercard Inc
US
Hi Subramanyam,
Thanks for the information. I quite did not understand the first step
- Remove or make it false the following Dynamic System Settings <Application Name> / <Application Version>, Dec -<Application Name> / <Application Version.
Is there any specific DSS we need to update ?
Updated: 29 May 2018 5:44 EDT
Pegasystems Inc.
IN
Yes, While running the Estimator it will create 2 DSS rules The name of the DSS rules will dynamically create by using your current application and application version. You can delete those 2 DSS rules.