Updating FlowParameters to Fix FlowProblems
Related to my continuing five year mission for Overhaul of Flow Error Management needed...
We've got a flow which sets its assignee via param.
Assume a situation where the assignee id is malformed (or was deleted from the database).
This triggers the FlowProblems flow.
Is there any out-of-the-box activity to update the FlowParameters page directly?
Or do we need to roll our own (and/or have an admin update it directly on the Clipboard when this happens)
Message was edited by: Vidyaranjan Av
Pegasystems Inc.
US
But update it to what? If it's just a typo situation and the administrator can easily determine which operator id was meant then sure this can be addressed. But what if, as you say, the operator was deleted from the database? Or what if due to the typo the intended operator id cannot be discerned?
I recommend, therefore, that before the assignment that uses this assignee param is reached, you have a utility shape that verifies the parameter is correct, and if not, routes to a retry assignment of some kind - either to the create operator, or an admin, as appropriate. That way by the time you reach the assignment shape, you are sure the assignee param is correct.
Until then, yeah fix it in the clipboard.