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Question

 Sharath Parasurama (paras1)
Amadeus
Member Technical Staff
Amadeus
IN
paras1 Member since 2012 1 post
Amadeus
Posted: May 11, 2020
Last activity: May 11, 2020
Posted: 11 May 2020 3:16 EDT
Last activity: 11 May 2020 6:26 EDT
Closed

Unable to update all child cases.

We are facing issue while configuring the case dependency between Parent and child.

 

Users can create as many child cases they want and we have seen upto 300 of them for one case.

The case dependency is on parent to wait for its child cases to be Resolved.

pzLoadCaseHierarchyWrapper loads pyTopCaseMap page with records of only 50 Child cases. pzLoadCaseHierarchyWrappersourced from pzGetChildCases report definition which is configured with 50 records under enable pagination size option. Because of the above bug, parent gets closed when 50 child cases are Resolved. 

 

There is an hotfix for 7.2.2 (HFix-39946).

We use version 7.3. Is the same hotfix good for 7.3 as well ?

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Pega Platform 7.3
Case Management
Senior System Architect

Posted: 4 years ago
Posted: 11 May 2020 3:27 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi

If the hotfix is already available for one version, you can raise an SR with Pega and they will confirm for you.

 

Regards

Bhavya

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