Question
IKOR
AU
Last activity: 16 Mar 2018 19:46 EDT
Withdraw Cases.
Hi,
My requirement was to withdraw draft case after 30 days, to update the status.
The Procedure which i followed was :-
AGENT> ACTIVITY
1.Open the case using ID
2. Updated the status
3.Use the method OBJ-SET-TICKET to go to the flow.
4. Save the record.
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But the problem with this approch is that, if there is an already withdrawn case or currupt case, its throwing an exception. Its going to the flow but nevwe returning from the flow.
The Error is diffrent each time , depending on the case.
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Please provide some help on this.
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Synechron
US
Pegasystems Inc.
US
You may get a more responses posting questions that are not specific to Pega Express in the product support forum:
https://collaborate.pega.com/question/pega-product-support-webhook-api
Updated: 12 Dec 2016 10:02 EST
Accenture Australia
AU
Hi Abishek,
Try by setting the flags after last assignment harness excuted and take the cases which have the flags through the activity. So that you will have that cases on the activity step page. Otherwise resume flow is also one method but if there are any corrupt cases we will have a probelm.
Thank you
Hi Abhishek,
After open the case, better to use resume flow, finish assignment methods to complete the current assignment task and based on flag (after 30days) change the flow path to the end shape with status update.