After open the case, better to use resume flow, finish assignment methods to complete the current assignment task and based on flag (after 30days) change the flow path to the end shape with status update.
Posted: 5 years ago
Posted: 14 Nov 2016 16:50 EST
Dennis Grady (dennis.grady)
Senior Director, Product Engineering, Intelligent Automation
Try by setting the flags after last assignment harness excuted and take the cases which have the flags through the activity. So that you will have that cases on the activity step page. Otherwise resume flow is also one method but if there are any corrupt cases we will have a probelm.