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Question

 Rohith Jetti (ROHITHJETTI)
Capgemini

Capgemini
IN
ROHITHJETTI Member since 2011 5 posts
Capgemini
Posted: Sep 18, 2015
Last activity: Oct 9, 2015
Posted: 18 Sep 2015 5:51 EDT
Last activity: 9 Oct 2015 8:06 EDT
Closed
Solved

Unable to login pega with any of the accounts

Hello,

We are unable to login pega with any of the user accounts. Always it's just displaying Error "The information you entered was not recognized."

Is there any way to reset the passwords or can get the back-end tables updated with the correct information (or) Please help us with the resolution.

Environment:

--------------------------------------

Tomcat 7

Pega v.7.1.5

Oracle 11g

Windows Server 2008 R2

-------------------------------------------

LoginIssue.jpg

Thank you very much for your help,

Rohith Reddy J

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Security

Posted: 9 years ago
Posted: 18 Sep 2015 7:31 EDT
Rohith Jetti (ROHITHJETTI)
Capgemini

Capgemini
IN

we don't have any LDAP system here. authentication is happening within pega.

Below is the log for the issuue

2015-09-18 16:54:26,766 [          IN-HYD-BPM] [  STANDARD] [                    ] [                    ] (tener.ListenerStateManagerImpl) ERROR   - Unexpected exception.

com.pega.pegarules.pub.PRException: Failed to start listener: File.Services

From: (AC60EA76921EED40B31EFAA47D0AA652B:(Engine Startup Init Services))

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerWrapper.launchListener(ListenerWrapper.java:190)

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startOneListener(ListenerStateManagerImpl.java:733)

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startServiceTypeListeners(ListenerStateManagerImpl.java:483)

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startListenerType(ListenerStateManagerImpl.java:435)

  at com.pega.pegarules.integration.engine.internal.PRIntegrationEngineProviderImpl.initServices(PRIntegrationEngineProviderImpl.java:172)

  at com.pega.pegarules.session.internal.mgmt.PREnvironment.initServices(PREnvironment.java:620)

  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

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we don't have any LDAP system here. authentication is happening within pega.

Below is the log for the issuue

2015-09-18 16:54:26,766 [          IN-HYD-BPM] [  STANDARD] [                    ] [                    ] (tener.ListenerStateManagerImpl) ERROR   - Unexpected exception.

com.pega.pegarules.pub.PRException: Failed to start listener: File.Services

From: (AC60EA76921EED40B31EFAA47D0AA652B:(Engine Startup Init Services))

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerWrapper.launchListener(ListenerWrapper.java:190)

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startOneListener(ListenerStateManagerImpl.java:733)

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startServiceTypeListeners(ListenerStateManagerImpl.java:483)

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerStateManagerImpl.startListenerType(ListenerStateManagerImpl.java:435)

  at com.pega.pegarules.integration.engine.internal.PRIntegrationEngineProviderImpl.initServices(PRIntegrationEngineProviderImpl.java:172)

  at com.pega.pegarules.session.internal.mgmt.PREnvironment.initServices(PREnvironment.java:620)

  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

  at java.lang.reflect.Method.invoke(Method.java:606)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1203)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:815)

  at com.pega.pegarules.session.internal.mgmt.PREnvironment.finishInit(PREnvironment.java:522)

  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

  at java.lang.reflect.Method.invoke(Method.java:606)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1203)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:815)

  at com.pega.pegarules.session.internal.mgmt.PREnvironment.getThreadAndInitialize(PREnvironment.java:376)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.getThreadAndInitialize(PRSessionProviderImpl.java:1913)

  at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineStartup.initEngine(EngineStartup.java:640)

  at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._initEngine_privact(EngineImpl.java:165)

  at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.doStartup(EngineImpl.java:138)

  at com.pega.pegarules.web.servlet.WebAppLifeCycleListener._contextInitialized_privact(WebAppLifeCycleListener.java:266)

  at com.pega.pegarules.web.servlet.WebAppLifeCycleListener.contextInitialized(WebAppLifeCycleListener.java:174)

  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

  at java.lang.reflect.Method.invoke(Method.java:606)

  at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:419)

  at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:460)

  at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:509)

  at com.pega.pegarules.internal.web.servlet.WebAppLifeCycleListenerBoot.contextInitialized(WebAppLifeCycleListenerBoot.java:83)

  at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4994)

  at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5492)

  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

  at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)

  at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)

  at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:649)

  at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:1081)

  at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1877)

  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)

  at java.util.concurrent.FutureTask.run(FutureTask.java:262)

  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

  at java.lang.Thread.run(Thread.java:745)

Caused by: com.pega.pegarules.pub.PRException: Authentication failed for listener: File.Services

From: (A06C594162237D9659B27E030DC358D8C)

  at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl$1.run(ServiceListenerBaseImpl.java:395)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1192)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930)

  at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:781)

  at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.init(ServiceListenerBaseImpl.java:358)

  at com.pega.pegarules.integration.engine.internal.services.listener.ListenerWrapper.launchListener(ListenerWrapper.java:183)

  ... 48 more

Caused by: com.pega.pegarules.pub.PRException: PRException

From: (A06C594162237D9659B27E030DC358D8C)

  at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.setRequestorPrivileges(ServiceAPI.java:3107)

  at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl$1.run(ServiceListenerBaseImpl.java:391)

  ... 53 more

Caused by: com.pega.pegarules.pub.services.ServiceException: Authentication failed

  at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.handleAuthentication(ServiceAPI.java:1584)

  at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.setRequestorPrivileges(ServiceAPI.java:3098)

  ... 54 more

2015-09-18 16:54:27,074 [       FILE-Thread-7] [  STANDARD] [                    ] [                    ] (          fs.resadaptor.RAFile) INFO  File.TestFileLIS|initialize  - RAFile will use File System

2015-09-18 16:54:27,078 [       FILE-Thread-7] [  STANDARD] [                    ] [                    ] (    services.file.FileListener) ERROR File.TestFileLIS  - Unexpected exception caught during processing.

java.lang.Exception: [D:\HSBC Work\Test] does not exist.

  at com.pega.pegarules.integration.engine.internal.services.file.FileListener.initialize(FileListener.java:1803)

  at com.pega.pegarules.integration.engine.internal.services.file.FileListener.run_(FileListener.java:1878)

  at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:448)

  at java.lang.Thread.run(Thread.java:745)


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Posted: 9 years ago
Posted: 18 Sep 2015 8:04 EDT
John Pritchard-Williams (JOHNPW_GCS) Client Support Team Lead
Pegasystems Inc.
GB

Hi Jetti - the log snippet appear to show an issue with an 'A*' requestor (a 'Service' Requestor : in this case relating to a File Listener) rather than a 'H*' requestor (a 'HTTP (browser)' Requestor).

But may the two are inter-related.

You mentioned this :

//

Not sure whether any of the developer changed any setting in requestor type

//

Is something that could have happened you think ?

You might want to consider logging an SR for this....

John

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Posted: 9 years ago
Updated: 9 years ago
Posted: 18 Sep 2015 8:54 EDT
Updated: 18 Sep 2015 8:55 EDT
Chunzhi Hong (Chunzhi_Hong)
PEGA
Principal System Architect
Pegasystems Inc.
JP

Marty Solomon reported Bug-208976 before, which caused him could not login the PRPC at all, but in that case he was trying to configure the system so the number of login sessions per operator can be limited.

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Posted: 9 years ago
Posted: 18 Sep 2015 9:11 EDT
Brendan Horan (BrendanHoran)
PEGA
Director, GCS Knowledge Management
Pegasystems Inc.
US

If you do end up raising an SR, please let us know and tell us what the SR number is. When SRs are raised from discussions, we want to associate the two as additional reference for clarification.

There's no need to rehash questions if they've already been discussed here right?

Oh, and thanks for giving me a topic to write about in this week's update

Thanks.

B.

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Posted: 9 years ago
Posted: 18 Sep 2015 7:07 EDT
John Pritchard-Williams (JOHNPW_GCS) Client Support Team Lead
Pegasystems Inc.
GB

Are you using any custom authentication methods here ? (LDAP server or something?)

Do you get anything in the logs ?


It seems odd that all users should suddenly blocked: unless the authentication process is 'outsourced' to another system (usually LDAP) - which perhaps is not running or unreachable ?

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