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Question

 sharad kalla (sharadk6)
Morgan Stanley

Morgan Stanley
US
sharadk6 Member since 2015 7 posts
Morgan Stanley
Posted: Dec 16, 2015
Last activity: Jan 11, 2016
Posted: 16 Dec 2015 15:23 EST
Last activity: 11 Jan 2016 16:14 EST
Closed

Unable to generate Application document in Pega 7.1.7

PRPC is asking to install plug in for silver light while running document wizard. Still its unable to generate document even After successful installation.

I tried to trace and in tracer below SQL error is coming as an error, I am not sure if it can be an issue.

code: -302 SQLState: 22001 Message: DB2 SQL Error: SQLCODE=-302, SQLSTATE=22001, SQLERRMC=null, DRIVER=3.62.56

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System Administration

Posted: 8 years ago
Posted: 16 Dec 2015 15:28 EST
Ravi Kumar Pisupati (Mr. Ravi Kumar Pisupati)
GovCIO
Pega Lead Solutions Architect
GovCIO
US

Hi Sharad,

I hope you deleted all temp folder data along with marker.txt file and restarted the server. If not, please give a try and see if that works.

Thanks,

Ravi Kumar.

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Posted: 8 years ago
Posted: 16 Dec 2015 16:28 EST
sharad kalla (sharadk6)
Morgan Stanley

Morgan Stanley
US

Thanks Ravi, Yes we tried with chrome browser , but the issue with Chrome is- Its not recognizing the installed PRPC silver light plug in.

And Chrome is not prompting for PRPC plug ins, its taking external site(s) to install and screen is hanging afterwards and its chrome issue is same with 7.1.8 and 7.1.9 versions.


Silverlight in chrome.JPG

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Posted: 8 years ago
Posted: 16 Dec 2015 17:09 EST
Ravi Kumar Pisupati (Mr. Ravi Kumar Pisupati)
GovCIO
Pega Lead Solutions Architect
GovCIO
US

Hi,

I hope that you guys need to talk to your local admin based on the below PDN article. Looks to me that this plugin is not installed properly due to some privilege issues. Please check the below article.

https://community.pega.com/knowledgebase/release-note/word-merge-support-microsoft-silverlight-plug

https://community.pega.com/support/support-articles/document-now-feature-prompts-silverlight-installation

Thanks,

Ravi Kumar.

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Posted: 8 years ago
Posted: 17 Dec 2015 10:46 EST
sharad kalla (sharadk6)
Morgan Stanley

Morgan Stanley
US

Thanks Ravi- we followed the article, installed the PRPC plug in with Admin help, restarted the system and the server. Also confirmed all registry are in place for MS silver light, still Its not working in IE but its not prompting for plug in to install from OOTB.

For Chrome - There is no option to save Pega prompted plug in, it will take to external web site and Admin can not help on this because its against the firm policy to download something from external site.

We raised  an SR for V 7.1.9 and we got some registry setting from GCS and it worked but now the same issue with V 7.1.7

regards

Sharad

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Posted: 8 years ago
Posted: 11 Jan 2016 16:02 EST
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi Sharad - I don't believe that is the correct SR as that pulls up an SR from March of 2015. Could you double check for me please?

Thanks!

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Posted: 8 years ago
Posted: 11 Jan 2016 16:07 EST
sharad kalla (sharadk6)
Morgan Stanley

Morgan Stanley
US

Marissa - It was raised in month March,2015. Please find GCS contact  name in below snippet.

 

From: Biswas, Priyabrata
Sent: Monday, March 30, 2015 8:29 PM
To: XXXXXXXXX
Cc: Pegasystems Support Request Update
Subject:  SR-129832 | Cannot install Silverlight

  thanks

Sharad

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