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Question

 Khaja Moizuddin Mohammed (KhajaMoizuddinAhM) Accenture Services
Accenture Services
IN
KhajaMoizuddinAhM Member since 2013 2 posts
Accenture Services
Posted: Mar 12, 2018
Last activity: Nov 30, 2018
Posted: 12 Mar 2018 0:04 EDT
Last activity: 30 Nov 2018 14:35 EST
Closed
Solved

toggling a chat interaction

Hi,

are there any OOTB capabilities to toggle a chat interaction tab in CPM when chat request send from multiple chat window, for example I have 2 chat windows chat window 1 and chat window 2 and 2 chat interactions created CI-100 and CI-200. when I chat something from chat window 1 then focus should automatically toggle to CI-100 and when I chat from chat window 2 then focus should toggle to CI-200.

Any help in this regard is highly appreciated.

Thanks,

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Accepted Solution

Posted: 6 years ago
Posted: 13 Mar 2018 1:34 EDT
Srikanth Gade (gades) Software Architect, Customer Service Digital
Pegasystems Inc.
IN

This is not possible OOTB and i think it will be confusing to the CSR if we toggle between interactions when the messages are coming from multiple customers at the same.

Thanks,

Srikanth

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