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Question

 anand Khambete (anandK5023)
Infosys
BE
anandK5023 Member since 2017 3 posts
Posted: Feb 9, 2018
Last activity: Feb 13, 2018
Posted: 9 Feb 2018 7:40 EST
Last activity: 13 Feb 2018 7:17 EST
Closed

Customer feedback in Chat interaction

In Chat interaction , can a customer provide a feedback at the end of the interaction for the agent.

For eg. A 5 start for an excellent interaction , 1 star for a poor one.

This feedback to be stored and analysed further.. Can chat provide such a feature for a customer to provide feedback.

***Edited by moderator, Maryrita: moved to Product Support from Applications***

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Pega Customer Service

  • Suzanna Liefting
Posted: 6 years ago
Posted: 13 Feb 2018 3:57 EST
Srikanth Gade (gades) Software Architect, Customer Service Digital
Pegasystems Inc.
IN

Using SSA you can build chat with survey. Please find more info from the links below.

https://community.pega.com/self-service-advisor-pega-customer-service-722/self-service-advisor-pega-customer-service-722

https://pdn.pega.com/enabling-post-chat-advisor-survey/enabling-post-chat-advisor-survey

https://community.pega.com/configuring-pega-chat-server-self-service-advisor-pega-customer-service-722/configuring-pega-chat

 

Thanks,

Srikanth

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