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Question

 Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE
AMITTUTUN Member since 2011 68 posts
Capgemini
Posted: Aug 8, 2018
Last activity: Aug 10, 2018
Posted: 8 Aug 2018 2:28 EDT
Last activity: 10 Aug 2018 13:02 EDT
Closed

email "Survey/feedback" link to customer after CSR Wrap Up Interaction case

Hi we are using Customer Service framework. We have a requirement to send "Survey/feedback" link to customer in an email after CSR Wrap Up Interaction case. The feedback given by Customer by opening the link will be recorded in our application. Is there any possibility to do it using Pega OOTB feature?

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Pega Customer Service
Case Management

Posted: 6 years ago
Posted: 10 Aug 2018 12:06 EDT
Sruthi Gaddam (gadds5) Principal Software Engineer, Collaboration
Pegasystems Inc.
IN

Hi,

This functionality can be achieved by using the OOTB case management DWA concepts by creating an external assignment. While sending a mail using the pxWorkLink control, please include the work object reference. Opening this assignment would open the external assignment. We currently dont have this kind of functionality in OOTB survey.

Thanks,

Sruthi.

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