CSR unable to wrap up interaction
Hi we are having an intermittent issue with some user that when user clicks on Wrap Up, nothing is happening. But rest of the operation is working fine. User has to log out log back in and then open the case and able to wrap up. When I see the log files there were below instances occurred in log file around when user trying to wrap up. What is the possible reason for this?
D_Interaction_Driver not found in global asynchronous cache.
Polling async cache for status on data page *_*_H517033F53042623DA14DF486425B3C3F_*__D_Interaction_'InteractionId=I-2****'
Polling async cache for status on data page *_*_H517033F53042623DA14DF486425B3C3F_*__D_CPMOpenInteractions
findPage(): Polling async cache for status on data page *_*_H517033F53042623DA14DF486425B3C3F_*__D_CPMChildInteractionRecents_'InteractionId=I-2*****'.
Cache entry *_*_H517033F53042623DA14DF486425B3C3F_*__D_CPMChildInteractionRecents_'InteractionId=I-2*****' not found in global asynchronous cache..
Pegasystems Inc.
US
HI,
I have never seen such issue/error.
For those uses who click on Wrap Up, but nothing is happening, can you run tracer? Is anything collected? is there any error in it?
Based on the errors, it looks a caching related issue.
Have you tried to stop the server, clean up temp directory and restart the server?
Thanks,
Susan