CSR Unable to login to chat from interaction manager
CSR Unable to login to chat from interaction manager
Below error throws:
GET https://mysite:8443/prweb/-HBaMc6dWE%5B*/!@17d9c0953cf9a5d57575781e26c55ce9!OpenPortal?pyActivity=%40baseclass.GetSSOToken&ChatServerName=ChatServer&EmployeeID=xxxxxxx&pzHarnessID=xxxxx 500 (Internal Server Error)
Failed to load https://mysite:5280/http-bind/: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://mysite:8443' is therefore not allowed access.
in logs we can see below error:
*[MSG][Caught unexpected exception mapping inbound data: Exception occurred while mapping incoming response to .tempLoginTokenResponse ][STACK][com.pega.pegarules.pub.PRException: Exception occurred while mapping incoming response to .tempLoginTokenResponse <CR>From: (MYID:xx.xx.xxx.xx) <CR>