As there are lot of enhancements done in Pega 7.1.9 but the Online Help system notes is not yet updated with the enhancement details
I have seen the Agents Concept in Pega has evolved a lot from its previous versions but the Online help system notes is not updated with the enhancements details
Auto Queue management check box is enabled for all types of agents (Standard,Legacy,Advanced) so what is the significance of this feature?
I request Pega to update the online help notes.
Vyas Raman Loka