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Question

 LALIT KUMAR SINGH (Lalit_Singh)
EPAM Systems

EPAM Systems
CA
Lalit_Singh Member since 2012 55 posts
EPAM Systems
Posted: Jun 6, 2018
Last activity: Jul 9, 2018
Posted: 6 Jun 2018 11:46 EDT
Last activity: 9 Jul 2018 12:13 EDT
Closed

submit and get next together

Hi Team,

I have a requirement where I have to use submit and get next work on the same button from perform harness. I have configured in action button (finish assignment and Get Work) and it is working fine however problem is if there is any message on the current case I want to stop get next work. can someone help me with this?

Note:I am using 7.1.5 where I can't have the option to use when rule in action of button.

Thanks,

Lalit

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Low-Code App Development
Dev/Designer Studio
Java and Activities
Case Management

Posted: 6 years ago
Posted: 6 Jun 2018 15:43 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Could you use the back-to-back processing option on the flow action instead? The back-to-back processing options can be configured on the Action tab of the flow action rule. There is an option there to run Get Next Work if another assignment is not being performed.

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Posted: 6 years ago
Posted: 6 Jul 2018 7:34 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Can you use an activity to call the two actions? In the activity, check for messages before proceeding with the get next work step.

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Posted: 6 years ago
Posted: 6 Jul 2018 11:04 EDT
Pranav Sikka (PranavS6)
Accenture Federal Services
US

Thanks for your reply. I did try doing that and in the activity I called the Work- GetNextWork activity but even though the case was pulled and assigned to the user (I traced and saw these steps appear), on the UI the new case never gets launched. I assumed that the out of box Get Next Work action has some other steps defined? If there is a way to get around that situation that you may know of I would be happy to give it a try. 

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Posted: 6 years ago
Posted: 6 Jul 2018 11:23 EDT
Krishna Chaitanya Abburi (KC-Abburi)
LTI Mindtree

LTI Mindtree
IN

Hi

Could you use "hasMessages" when condition in the activity before calling GetNextWork activity.

If this condition is true then exit activity and else continue. 

Please find the screenshot attached.

Thanks

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Posted: 6 years ago
Posted: 9 Jul 2018 4:56 EDT
Rachit Agarwal (Rachit_Agarwal)
PEGA
Principal Technical Support Engineer
Pegasystems Inc.
US

Suggestion: 

What if we use the visibility condition on the button. I mean the button would only appear if there are no messages(warning, errors) on the current page.

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Posted: 6 years ago
Posted: 9 Jul 2018 12:13 EDT
Pranav Sikka (PranavS6)
Accenture Federal Services
US

Ended up doing something similar. Added disable conditions on the buttons so that user can't proceed unless fields are filled. Doesn't meet the requirements exactly but will have to do. Thanks for your reply!

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