Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Abubakkar Siddik` (AbubakkarS) Kelly Services Malaysia Sdn. Bhd.
Kelly Services Malaysia Sdn. Bhd.
MY
AbubakkarS Member since 2017 8 posts
Kelly Services Malaysia Sdn. Bhd.
Posted: Jun 6, 2018
Last activity: Jun 19, 2018
Posted: 6 Jun 2018 2:48 EDT
Last activity: 19 Jun 2018 9:43 EDT
Closed

Get Next Work To Pull The Cases

Leverage the Pega OOTB feature, "Get Next Work" to pull the work from the queues.

Hi, I'm very new to Pega development anyone of you please suggest me how to enable / create "Get Next Work" button in a dash board and where to configure the button action for following validations.

Resolver selects a GET NEXT button to get the next highest priority ticket to work on and it’s put in their personal queue.

  • Considering the priority of the category

  • Considering the SLA of the ticket

  • Considering the create date time of the case

  • The case will be pulled and will gets assigns to the current operators work list.

  • The status of the case will changes to "Assigned".

Thanks in Advance by

Siddik

***Edited by Moderator Marissa to update platform capability tags***

To see attachments, please log in.
Low-Code App Development Case Management

Posted: 6 years ago
Posted: 6 Jun 2018 7:56 EDT
Carissa Wenhardt (CarissaW_GCS) PEGA Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

You can add a link or button in your portal and configure a click event on the Actions tab to invoke 'Get Next Work'. You can use the OOTB Case Manager portal as an example. In 7.3.1, there is a 'Next Assignment' link configured in the pyPortalHeader section.

This Help file contains information on the default behavior and the rules involved so you can customize it to meet your needs.

https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm#concepts/casemanagement/con_conceptsgetnextwork.htm

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice