Question
Commonwealth Bank of Australia
IN
Last activity: 25 Jun 2024 2:48 EDT
Clipboard page not getting passed to casetype from data instance .
Hi Team,
We have opened data instance in UI and all the data is present in pyDisplayHarness page in clipboard. We didn't click on save button so data is not stored in database table. Now user clicks on create button and now the context is in the work class object so we want to pass few property values and pagelists from data instance to work class object context. Is there any way??
Accepted Solution
Updated: 3 Jul 2024 10:03 EDT
Maantic
IN
Not really the reason for that is the context switching. As soon as we go from dashboard where create button present to Create work it changes the Harness rule.
Typically we will have the harness rule configured on portal by default for which page context is Data-Portal, but when we switch it would be the Work- class context on top of Perform harness. For that purpose, it creates a new pyDisplayHarness in context of the current thread we are on which is Work class.
So just the reference of pyDisplayHarness page won't help us here because it's a different thread altogether.
Pegasystems Inc.
CA
I'm not clear on your question. However, we can leverage the data pages to get information from the Data type and reference it in the case workflow.
Pegasystems Inc.
IN
You can Declare pyDisplayHarness in page and classes of the pyDefault DT of case you are creating , then you can set the values in pyDefault DT of whatever values you would like to pass to Case context.
Commonwealth Bank of Australia
IN
@pichn Yes tried that way but since context is getting changed from data instance to work object so pyDisplayHarness is empty in work object context.
Maantic
IN
Have a Data Page (preferred - thread, Object Type of the data page should be Work Class- the case you're trying to create) created. Source for that Data page should be a data transform. In that Data transform Map Properties from pyDisplayHarness to the properties in work class.
On the screen where you have Create typically it would have a Menu or just trigger creating a Work Class case instance. Before triggering that Create Work, run another place holder data transform in which you would just reference something like below:
.pyLabel = D_ABCPage.pyLabel
the above reference makes sure to trigger the Data page and do all the internal work.
Now while creating case there will be a default flow called pyStartCase on the case rule pyDefault. On the flow on Process tab under Case Creation Settings there will be a default data transform configured 'pyDefault' there you can map the properties from data page to Work page / pyWorkPage.
I hope this approach helps.
Commonwealth Bank of Australia
IN
@Anantha Nag K Yes this way we tried and it works. But is there way to pass the clipboard pages from data instance to work object?
Accepted Solution
Updated: 3 Jul 2024 10:03 EDT
Maantic
IN
Not really the reason for that is the context switching. As soon as we go from dashboard where create button present to Create work it changes the Harness rule.
Typically we will have the harness rule configured on portal by default for which page context is Data-Portal, but when we switch it would be the Work- class context on top of Perform harness. For that purpose, it creates a new pyDisplayHarness in context of the current thread we are on which is Work class.
So just the reference of pyDisplayHarness page won't help us here because it's a different thread altogether.
Commonwealth Bank of Australia
IN
@Anantha Nag K Go it. So can we not pass the pyDisplayHarness page data from data layer to pyDisplayHarness page of work layer?