I have an SLA for Proposals that use a ProposalSLADeadLine to control when this proposal will expire, but because a business rule issue the system has to update the SLA ad to do this I change the ProposalSLADeadline property with a new deadline date, but my SLA didn't obey this updated.
Do I have to do something more to the SLA? How does the SLA Agent know that I have updated the Date Property?
Where can I find some document to read how is the right way to manage this kind of thing?
***Edited by Moderator Marissa to update platform capability***
I don't know if this is important but my SA update happens by an agent wich runs at 11:30 pm in some proposals. So The Proposal is not in the flow.
The pyAdjustAssignmentSLAI is a FlowAction and the Activty pyAdjustSLAPostAction I saw that is not a good one to execut, but I find inside of it the activity pxAdjustSLATimes but I had some errors.
I sumbimted two images.
In the sla_ac.png is an activity that I have created (ChangeSLAByForceps) to test the SLA execution.
- The line one I open the case
- The line three I set the propertis dates
- The line four I execute pxAdjustSLATimes
- The line six I save the case
In the sla_err_ex.png I have the error that I have taken
Posted: 4 years ago
Posted: 6 Jun 2018 2:28 EDT
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
Senior Manager, Technical Support