Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

1
Replies
278
Views
 BhavaniReddy ch (bhavanic9884) Tech Mahindra Associate software engineer
Tech Mahindra
IN
bhavanic9884 Member since 2018 11 posts
Tech Mahindra
Posted: January 10, 2019
Last activity: January 25, 2019
Posted: 10 Jan 2019 3:55 EST
Last activity: 25 Jan 2019 0:19 EST
Closed
Solved

SLA for routing

Report

Hi ,

Using SLA how route pdf(attachment) to workbasket?

Low-Code App Development Case Management

Accepted Solution

Posted: 4 years ago
Posted: 11 Jan 2019 6:14 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN
Report

Hi

First of all you cant route pdf to workbasket or worklist. You can route assignments.

If you are using an SLA then you can configure it to call perform a reassign upon reaching goal time or deadline time to move an assignment to Workbasket or worklist

Please refer this article https://community.pega.com/knowledgebase/articles/using-service-levels-slas-pega-7

Kashef Najiroddin Dhande

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice