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Question

 BhavaniReddy ch (bhavanic9884)
Tech Mahindra
Associate software engineer
Tech Mahindra
IN
bhavanic9884 Member since 2018 11 posts
Tech Mahindra
Posted: Jan 10, 2019
Last activity: Jan 25, 2019
Posted: 10 Jan 2019 3:55 EST
Last activity: 25 Jan 2019 0:19 EST
Closed
Solved

SLA for routing

Hi ,

Using SLA how route pdf(attachment) to workbasket?

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Accepted Solution

Posted: 6 years ago
Posted: 11 Jan 2019 6:14 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hi

First of all you cant route pdf to workbasket or worklist. You can route assignments.

If you are using an SLA then you can configure it to call perform a reassign upon reaching goal time or deadline time to move an assignment to Workbasket or worklist

Please refer this article https://community.pega.com/knowledgebase/articles/using-service-levels-slas-pega-7

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