The SLA Queues are being assigned to Web nodes instead of batch/background nodes
The ServiceLevelEvents agent is running on background/batch node, but while the SLA queues are getting assigned, few of them are getting assigned to Web nodes and these items will never get processed as there is no ServiceLevelEvents agent running on any Web node. Need some help about any configuration or setting changes to correct this behaviour so that SLA queues are always get assigned to the batch/background node only.
Could not find anything on PDN apart from below which is closed,
https://support.pega.com/question/sla-queues-are-getting-assigned-web-nodes
Pegasystems Inc.
GB
@IlyasA65 To ensure that the ServiceLevelEvents agent runs only on batch/background nodes, you need to associate the agent with the appropriate node types. Follow these steps:
- Open the agent rule form for the ServiceLevelEvents agent.
- Go to the Schedule tab.
- Click the Open condition builder icon in the Associated with Node Types column.
- Select the check box next to the BackgroundProcessing node type or any custom node type you have for batch processing.
- Clear the check box next to any other node types that you don't want the agent to run on.
- Click Submit.
- Select the Enabled check box for the agent.
- Click Save.
By following these steps, you ensure that the ServiceLevelEvents agent runs only on the nodes with the specified node types, and the SLA queues will be assigned to those nodes for processing.
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