There is an SLA which has a action being performed at deadline time. Post deadline time it is expected to advance flow by calling FA and move the case forward.
before deadline time reached for the case, the SLA is getting corrupted and going to broken queue (happening sometimes randomly).
From the XML data I can see the Error: You lack access required to execute Rule-Obj-Activity.tyGetDataPageParameters.
By checking the above activity and its security TAB, Require Authentication is already unchecked. So it doesn't seems there is any priviledge issues.
Also there is no issue of case getting locked also, as if this is the case we can see it in audit history who viewed the case (we have added few features were who ever views and perform certain action on the case can be seen in audit history).
does SLA runs on the access group of the operator who opened the assignment having SLA?
Also I checked access role to object it should be same for all(if it has an issue it should be for all SLA's everytime, but this is not the case).
Re-queuing the SLA from admin studio should work fine, but need to find the route cause for SLA getting corrupted.
***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, add capability tag***
SLA Escalation actions will be executed with access group with which the assignment got created (Please Note: Its Operator's current access group which could be different from his/her default access group).
It looks like tyGetDataPageParameters is a custom activity. You may have to check if this activity can be executed by the above mentioned access group.