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Question

 Lalith Kumar Krishna Moorthy (Lalithkumark)
TCS
Business Analyst
TCS
GB
Lalithkumark Member since 2019 1 post
TCS
Posted: Nov 12, 2020
Last activity: Nov 12, 2020
Posted: 12 Nov 2020 9:55 EST
Last activity: 12 Nov 2020 14:05 EST
Closed

SLA Goal Deadline Notifications Before getting Elapsed

Hi,

 

I have a requirement wherein we would need to send Notifications to Users before the Goal or Deadline is Elapsed.

To ensure the User takes the appropriate action before the Goal or Deadline timelines expires, we would need to send a Email notification 1 day before the dates set. Can this be achieved by the OOTB functions?

 

Regards,

Lalith

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