SLA on Flow have items queued even case has been resolved
I have an SLA defined on a process flow, (Goal/Deadline set to 3 months from current date), but the case has been resolved and i would expect some sort of clean-up that happens internally to clean all the assignments (including the item created when process flow has started) but I can see SLA items in queue in "Scheduled" state, Why are these left? How can i clean these assignments. These instances are of "ASSIGN-INTERNAL XX-XXXXX-WORK XXX-0009-0410-1541-0001!PZINTERNALPROCESSFLOW"
Accepted Solution
Pegasystems Inc.
FR
Hello,
I guess you clean this from the database side of course but it should be done automatically by the resolution process in theory.
Is it with all cases or just a few? What Pega version is it? Can you trace the resolution maybe to understand what goes wrong. You could trace a working and a not working one.
Updated: 10 Oct 2019 9:50 EDT
Accenture
GB
Pega version 7.3.1, it is with all the cases, i thought Pega will do this clean-up
Updated: 10 Oct 2019 10:07 EDT
Pegasystems Inc.
FR
Yes it was a good thought. Have check the logs maybe to check if you have any error?
Pegasystems Inc.
FR
I was thinking about error during the resolution process of the case. Are you still working with standard Out-Of-The-Box resolution process or is it a custom one?
Accenture
GB
It is OOTB resolution, i even have in the audit of case saying that Unfinished assignments have been cleared memo displayed for the resolved cases, i see no errors when the case gets resolved