How can the SLA agent release the lock on a queued item once it has finished processing?
I have configured assignment with wait shape, Case will wait in the wait shape for a second, after that case will get resumed by SLA agent, when I was tracing the SLA agent with locking even type enabled in the tracer tool, I did not see any step in which lock on the queued item getting released, Team could you tell me in the backend how SLA agent releasing the lock once it done with processing of queued item
***Edited by Moderator Rupashree S. to add Capability tags***
Maantic Inc
IN
Updated: 27 Aug 2024 9:55 EDT
Cognizant
IN
Hi @SohamM95 Thanks for your prompt response, the scenario is case is at the wait shape after 1 sec through establish context activity SLA agent gaining the lock on the case and SLA agent internally calling ResumeFlow activity to resume the case and once flow action is performed, in the resume flow activity we have step like if resume flow activity is called from SLA don't call Commit with error handling activity, if commit with error handling activity is not called then how will Pega commit obj deferred save/delete and release the lock?
Cognizant
IN
@SohamM95, I did not customize it, before calling Commit with error handling activity there was precondition in ResumeFlow OOTB activity that is checking calledfromservicelevel param is bank / false then only commitwitherrorhandling activity is getting called otherwise getting skipped, in my scenario it is getting skipped then how pega committing the defferred save/delete operation?
Cognizant
IN
@RameshSangili, I am using wait shape
@NathiyaS
I'm not exactly sure about your question but after the SLA has finished processing and a commit has happened, the lock is released from the object. If you do not find a lock entry of the object in the pr_sys_locks table means that the lock is released. You can go through this link for better understanding of Pega's locking mechanism.