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Question

 Sumeet Tanwar (SumeetT1)
Tata Consultancy Services Ltd.
DE
SumeetT1 Member since 2018 1 post
Tata Consultancy Services Ltd.
Posted: Dec 21, 2018
Last activity: Dec 24, 2018
Posted: 21 Dec 2018 2:35 EST
Last activity: 24 Dec 2018 16:45 EST
Closed

Setting Case Status to Parallel Steps

Hi, I want to set unique case status for the 2 parallel steps that are under one stage. Is it possible that a case is sitting in 2 different work queues with different status at the same time?

In my case, 2 different roles are required to act on the same case in parallel. And the nature of work is different, so showing the same status to both doesn't make sense.

Please advise.

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Case Management

Posted: 7 years ago
Posted: 24 Dec 2018 16:45 EST
Jeff Watters (JWatters)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
US

SumeetT1

Your request is a standard feature of Pega. The behavior of a parallel process is designed to behave independently of an associated process. Routing, Status, SLA's are established per process. (image attached)

See: https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#case-management/case-designer/processes/cm-adding-process-to-stage-tsk.htm

 

 

 

 

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