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Question

 VINISH V (VINISHVINU)
DXC Technology Services LLC
Senior Consultant-Technology
DXC Technology Services LLC
US
VINISHVINU Member since 2014 5 posts
DXC Technology Services LLC
Posted: Dec 29, 2021
Last activity: Dec 29, 2021
Posted: 29 Dec 2021 5:18 EST
Last activity: 29 Dec 2021 12:34 EST
Closed

Service email Raw message

We need to configure email listener to process Undelivered emails and need to perform some logics based on that. We are unable to get the original-text of the outbound email body.

Is there any way to see the raw email message, which Service email rule use to parse data to clipboard?

***Edited by Moderator Marissa to added Capability tags***
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Pega Platform 8.2.5
System Administration

Posted: 2 years ago
Posted: 29 Dec 2021 12:34 EST
Satish Babu Tata (TSBCE)
conED

conED
CA

@VINISHVINU If you trace the Service Email activity, you can find that that whole email stream and you can unitilize that to execute your business logic. And Pega saves the original email into .eml format if you enable "Save original email (in EML format)" check box at Email Listener configuration (at Process tab).

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