Question
Sunlife Financials
Sunlife Financials
IN
Sunlife Financials
Posted: Feb 28, 2020
Last activity: Feb 28, 2020
Last activity: 28 Feb 2020 9:09 EST
Closed
Section included in correspondence rule for sending Email, Agent is searching it in wrong class when running activity with agent
I created a section (non-auto generated) and included in the correspondence rule, when the agent is triggering the activity I'm not able to see the section included in the body of the email. When I'm running the activity manually it's working fine. (Tested in the case of Auto generated section, it's not working as well). When I traced the agent I found out error msg as Failed to find instance @baseclass.Rulename of type Rule-HTML-Section. I have not created the section in @baseclass it is in some other class and Correspondence and Activity are also in that class, I don't know why agent is searching in @baseclass. Please help me regarding this
***Edited by Moderator Marissa to change from General to Product Type; update platform capability tags****
Posted: 4 years ago
Coforge DPA
Coforge DPA
GB
Hi
Can you check the Access Group used by the agent. May be it does not have access to the ruleset.
It should either be in security tab of Agent rule, if that is blank then Pega automatically takes the Access group of Batch Requestor type.
For more reference see below link:
Regards
Bhavya