Question
ZIFO Technologies Ltd
IN
Last activity: 13 Nov 2024 6:01 EST
Including section in Correspondence
I tried including section into correspondence. But the alignment is not looking as expected when the mail is sent out.
All the contents are displayed in separate lines.
I tried different layouts but still not working. Understood from PDN that it is a defect:
https://community.pega.com/support/support-articles/structure-data-content-not-maintained-email-body?
Kindly provide suggestion to fix this.
Accepted Solution
Updated: 2 Jun 2023 9:48 EDT
Pegasystems Inc.
GB
@SaravanakumarA2926 please can you confirm the version of Pega?
The support article you quote is six years old and was for Pega 7.2.1 . It does not list a defect, but an enhancement request FDBK-18322 which was rejected because the issue could not be replicated and the scenario lacked information.
For the latest details please see other forum questions such as:
Section embedded into the correspondence rule, but the skin added has been lost. (PEGA 7.4)
Corr Emails do not take Skin formatting for included sections(7.1.8)
Also look at our documentation Correspondence rules and email
Tech Mahindra
IN
Still we are facing the same issue in latest pega version , currently we are using pega 8.6 Version. Can you please solution for above issue
Pegasystems Inc.
GB
@RAJUMARIDI This is a closed question and was not linked to any product issue.
Corr Emails do not take Skin formatting for included sections(7.1.8)
Q: How would we provide the styles such as a dynamic layout style?
A: yes - use non-auto-generated section - limit HTML and CSS descriptor to basic support like a table for example
Q: Could you provide an example of how we would pull it from the skin?
A: no - likely only the invalid/unsupported css selector is skipped but skip one selector can dramatically affect how the page looks like (especially if you are using a grid layout)
Did you look at the existing documentation for your version first?
Outgoing emails lose formatting
Troubleshooting embedded section issues
Troubleshooting grid misalignment issues
@RAJUMARIDI This is a closed question and was not linked to any product issue.
Corr Emails do not take Skin formatting for included sections(7.1.8)
Q: How would we provide the styles such as a dynamic layout style?
A: yes - use non-auto-generated section - limit HTML and CSS descriptor to basic support like a table for example
Q: Could you provide an example of how we would pull it from the skin?
A: no - likely only the invalid/unsupported css selector is skipped but skip one selector can dramatically affect how the page looks like (especially if you are using a grid layout)
Did you look at the existing documentation for your version first?
Outgoing emails lose formatting
Troubleshooting embedded section issues
Troubleshooting grid misalignment issues
Please log a new question and provide more details on why you believe the product is not behaving as documented.