Date Time in correspondence
When I am selecting correspondences in a case, each correspondence is showing the same date time.
The date time on which the first Corr was created..
How do I change date time field specific to each correspondence?
***Edited by Moderator Marije to add Capability tags***
Accepted Solution
Capgemini
IN
@kumap20 Hi, I found the solution. The pyCorrPage was holding the updated date time property. So I just put pyCorrPage.pxCreateDateTIme in the property value. Now each correspondence shows their specific date and time of creation.
Pegasystems Inc.
IN
@BinithR4 Hi Binith, could you please share more details on what you are trying to achieve?
Capgemini
IN
@kumap20 In my pega application, there is a process to send correspondence to recipients eg. Mesage ,email etc. So when I send a correspondence, it is attached to the attachment section and I can open it to check all its details which contains the date and time on which it was created.
So when I create more than one correspondence, and I check all the correspondence have the same date and time even I created all at different date times. I used pxCreateDateTime property to catch the date and time.
The problem is that all the correspondence are showing the same date time, everything else is different as expected.
Pegasystems Inc.
IN
@BinithR4 Hi Binith, this doesnt seems to be an issue OOTB.
Which SIP version are you using and is the section DisplayMessageDetails overridden in application layer?
Also, If the correspondence is successfully released, pxSentDateTime holds the sent date time value.Please try this too.
Accepted Solution
Capgemini
IN
@kumap20 Hi, I found the solution. The pyCorrPage was holding the updated date time property. So I just put pyCorrPage.pxCreateDateTIme in the property value. Now each correspondence shows their specific date and time of creation.