Question
IN
Last activity: 5 Jul 2016 4:06 EDT
Pega 7.1 - correspondence with included section
I have included a section in a correspondence rule. Section has Dynamic Layouts and Repeat grid. When use this correspondence for outlook email, it converted into text form and no alignment is proper.
Earlier, I have used smart layouts/free form layouts for this.
I want to check with if any better way to build the above section.
Message was edited by: Lochan to add Category
Pegasystems Inc.
IN
Hi,
Looks like the css/skin is not getting included in the corr for the included section.
You can do the following. Go to the skin and under other actions > click preview. Copy the code and enter the same in a non auto generated section within the <style> tags and include this section in the section you are using in the corr rule.
This should enable the css for the section.
You can verify the same by opening the corr after it is sent.
I am not sure if it would still display correctly in Outlook since Outlook on Windows is not able to handle the complex CSS auto generated by the skin rule form - this has been an issue for all the Outlook version - developers are dealing with this issue by using some custom CSS for outlook > http://templates.mailchimp.com/development/css/outlook-conditional-css/ - Issues related to CSS support with Outlook should be directed to Microsoft.
Here is the support chart of css for Outlook.> CSS Support Guide for Email Clients | Campaign Monitor
Hi Satyanarayana,
Since the email doesn't carry css files, the styles can be given in a non-auto generated section and include this section in the correspondence.
Please refer the following article:
https://community.pega.com/support/support-articles/dynamic-layout-section-not-rendering-properly-correspondence