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Question

 John Arokiaraj Selvakumar Joseph (John Joseph)
TCS
John Arokiaraj Selvakumar Joseph
TCS
US
John Joseph Member since 2017 14 posts
TCS
Posted: Apr 11, 2023
Last activity: Apr 14, 2023
Posted: 11 Apr 2023 15:55 EDT
Last activity: 14 Apr 2023 11:11 EDT
Closed

Section border not displaying in correspondence

Hello

I have a section with table grid used in correspondence. Borders are displaying in Correspondence preview.

But in email - borders are not reflecting. I referred old link given in PDN but they are not working any more.Can any one throw some light on this?

Thanks in advance

 

***Edited by Moderator Marissa to add Capability tags***
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Posted: 1 year ago
Posted: 11 Apr 2023 23:32 EDT
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @John Joseph: Can you please help to look into below articles.

https://community.pega.com/support/support-articles/grid-not-rendering-expected-email-correspondence?

https://support.pega.com/question/html-css-online-outlook-365

https://support.pega.com/question/borders-missing-and-text-misalligned-sent-email-body

https://support.pega.com/question/corr-emails-do-not-take-skin-formatting-included-sections718

Suggestion is to use inline styles / custom HTML.

Thanks.

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Posted: 1 year ago
Posted: 14 Apr 2023 11:11 EDT
John Arokiaraj Selvakumar Joseph (John Joseph)
TCS
John Arokiaraj Selvakumar Joseph
TCS
US

@ArulDevan thanks for your reply.  I referred the first link which suggested to use inline styles.

Can you help how to configure that?  I am using Table grid (5 cols) in the dynamic layout.  In the presentation tab of the Table grid i don't see option to configure the inline style.  Also, can you pls let me know what html code I need to configure for the inline style?

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