Save original Email data option doesnt work in PEGA 8.5
in the email listener, upon choosing the save original email data option, i dont see the inbound email attached to the case thats created. Apperciate assistance on this issue.
Pegasystems Inc.
IN
@AiyswaryaS6754It would add original email details to the attachment page, you can loop through pyAttachmentPage.pyAttachNames value list and set required parameters and call AddAttachmentFromMail OOTB activity to attach the original email to the case. Please find the below screenshot for more details.
Pegasystems Inc.
IN
@pavan3753 Hey pavan. Thanks for the suggestion. I did use the activity by passing the parameters, yet I dont see it getting attached to the case. pyAttachement Page has the respective details but doesnt get linked to the case.
Pegasystems Inc.
IN
@AiyswaryaS6754Did you commit after the above steps?
Pegasystems Inc.
IN
@pavan3753 Yes
Pegasystems Inc.
IN
@AiyswaryaS6754What is the step page you are using for the workobject in the activity? OOTB activity AddAttachmentFromMail is considering pyWorkPage as step page for the workobject, if you are using any other step page, can you try using pyWorkPage