Runtime Issue
Hello,
Any suggestion why this simple automation below doesn't run when I deployed to runtime environment? It runs fine without any issue in Studio? When I looked on the task manager I see the adapters run, but apps doesn't display.
Thanks.
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
US
If it works in the studio environment but not in the runtime environment then there's an environmental difference that's causing the problem. Check to make sure the two installed versions are identical and that there aren't any major environmental differences (anti-virus, group policy, etc.)
Contra Costa County
US
The two machines are identical, the only difference is that the 1 machine runs studio and the other one runs the pega runtime only. They both have Win10 version 1703. The studio version is 8.0.1076.0. I'm reading some articles about version of Win10 1703 has known issues with Openspan. Do you think this is one of those? Please advise.
Thank you.
Pegasystems Inc.
US
What have you configured for StartMyDay on your adapters? Are they Automatic or Manual?
Try turning on Runtime logging in order to get a better picture about what is going wrong.
Pegasystems Inc.
US
Really appreciate you uploading the log.
You are running a solution built on 8.0.1076 on Runtime version 8.0.1059. The versions must match each other. This could be the issue.
Contra Costa County
US
Hi Mitchell,
So, I upgraded my studio and runtime with the latest version (8.0.1078.0) and recompiled my project, but the issue is now is that Windows app is not running the automation ASO, it is not displaying credential screen (for the first time to enter credentials) and when I looked at %appdata%/roaming, I don't see the ASO.db being created. -- However, if I run it from Studio, it is runs fine.
Thanks.
Contra Costa County
US
Attached are the RuntimeLog and AgileDesktoplogs. Also, screen shot of StartMyDay ShowDialog screen. The one I highlighted in yellow is the with issue where credential screen doesn't display. - Thanks Mitchell.
Pegasystems Inc.
US
One issue I see is perhaps a malformed RuntimeConfig - "Error parsing AgileDesktop section of RuntimeConfig. 'CustomImagePath' section does not have 'value' attribute." You may need to resolve this issue first. The snippet below is the default values that I expect.
<AgileDesktop>
<Url value="AgileDesktop" />
<LogoUrl value="" />
<UserCanHide value="true" />
<UserCanExit value="true" />
<TopMost value="true" />
<ReadUITimeout value="10000" />
<AccentColor value="#3CB3D1" />
<ViewType value="normal_only" />
<CustomImagePath value="" />
</AgileDesktop>
You also may have the ShowDialogOnStart setting set to false by default. Try setting it to true if it isn't.
<AssistedSignOn>
<ShowDialogOnStart value="false" />
<StorePassword value="true" />
<FileLocation value="ApplicationData" />
</AssistedSignOn>