Routing to user name stored in property, which as to be selected from autocomplete.
Hi All,
I have a page list for Approver, which has Roles and User Properties. Roles is a drop down sourced from Data page and Users is autocomplete sourced from again Data page. Say if reviewer is selected from Roles drop down, the corresponding user selected from autocomplete has to routed to the next stage.
I have a DT to get the user name which Reviewer is selected from Role, set on another property.
Approach tried:
1. Used ToWorklist - but getting only operator Id from the drop down
2. Created new route activity to set Param.AssignTo to the values from User property, from OOTB Route activity
3. Also routed to workparty
All the above gives error, No routing info found, its assigned to Broken process.
Please help me to get this implemented.
Thanks,
Divya
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
You can use ToWorklist and mention the property below, also you can use the User Reference field.
Please find the below article for more details.
https://collaborate.pega.com/question/routing-assignment-property-value-individuals-worklist
TCS
IN
Thank you for above article. I have question, im using Screenflow, trying route on start shape of the flow, will this approach help? i followed the steps from above article, but getting same error. I tried using Assignment shape before subprocess and routed using ToWorklist.
Is there any other alternative solution.
Thanks
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
I think it should work even if it is Screenflow as you are configuring the routing logic on the first assignment.
Could you please share the screenshots of the configuration.
Did you check if that property value is present in the clipboard.
Pegasystems Inc.
IN
Hi Divya,
Property should have value of User Identifier and not User Name. Can you verify if the property used for the routing has pyUserIdentifier or UserName.
Thanks,
Nagaraj
Accenture
US
The main reason PEGA will not route and give a broken process is PEGA does not 'understand' the property. Make sure the property you are using has a reference to the 'Data-Admin-Operator-ID' class and also link it by marking it as relevant as explained by kanap2.