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Question

 Adrien Miller (AdrienM3) CARSAT-RA
CARSAT-RA
FR
AdrienM3 Member since 2019 12 posts
CARSAT-RA
Posted: Dec 16, 2019
Last activity: Jan 13, 2020
Posted: 16 Dec 2019 7:58 EST
Last activity: 13 Jan 2020 3:11 EST
Closed
Solved

pyFTSIncrementalIndexer broken

Hi,

On my brand new pega 8.2 system, i get Search system broken elements.

Any idea how to troubleshoot that ?

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Pega Platform System Administration

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 17 Dec 2019 11:35 EST
Updated: 22 Jan 2020 1:57 EST
Adrien Miller (AdrienM3) CARSAT-RA
CARSAT-RA
FR

Hi, thanks for the awnser and the link that helps understanding how agents work.

I went in admin studio, found the broken elements, clicked on "action" / "resubmit all" and it worked.

Before that i opened the corresponding xml with the error message but didn't understand what to do afterwards so i chose to resubmit.

I'll come back to your post or the article if the problem occurs again.

 

Best regards

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Posted: 4 years ago
Posted: 16 Dec 2019 8:28 EST
Praveen Vysyaraju (vysyp) Pegasystems Inc. Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Adrien,

Click on the Broken number count link, it will display the list of all the broken items.

Pick any queue ID item and click the menu (three-dotted) for the respective queue id and click on View XML.XML will show the error information if it exists.

​Based on the error message proceed with the next action.

Regards,

Praveen Vysyaraju

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Posted: 4 years ago
Posted: 16 Dec 2019 23:05 EST
Susan Liu (SusanLiu_GCS) PEGA Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

It could be that the Data indexes were corrupted.

You may need to recycle JVM's for all the nodes in the cluster. Make sure you have at least one stream node configured and it is up and running. If this does not fix the issue, we may need execute more steps. You may need to raise a SR for it. 

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It could be that the Data indexes were corrupted.

You may need to recycle JVM's for all the nodes in the cluster. Make sure you have at least one stream node configured and it is up and running. If this does not fix the issue, we may need execute more steps. You may need to raise a SR for it. 

https://community.pega.com/knowledgebase/articles/system-administration/how-requeue-failed-agent-items-broken-queue-items

 


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Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 17 Dec 2019 11:35 EST
Updated: 22 Jan 2020 1:57 EST
Adrien Miller (AdrienM3) CARSAT-RA
CARSAT-RA
FR

Hi, thanks for the awnser and the link that helps understanding how agents work.

I went in admin studio, found the broken elements, clicked on "action" / "resubmit all" and it worked.

Before that i opened the corresponding xml with the error message but didn't understand what to do afterwards so i chose to resubmit.

I'll come back to your post or the article if the problem occurs again.

 

Best regards

To see attachments, please log in.

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