Hi @BachirAmazighB,

In Pega, when a queue processor reaches the maximum number of attempts for processing a queue item, it typically marks the item as "broken" and moves it to a broken-queue state. To manage this behavior and potentially stop generating broken queues, you need to configure error handling and the retry mechanism appropriately.

Configuring Error Handling and Retries for Queue Processors

To manage how queue processors handle retries and avoid generating broken queues, you can configure the retry logic and error handling settings. Here’s how you can approach this:

1. Define Max Attempts:

   • Ensure the Max attempts property of the queue processor is set to an appropriate value that suits your requirement.

2. Custom Error Handling:

   • Implement custom error handling in your queue processor activity or service that processes the queue item.

3. Auto-Resolve Broken Items:

   • You can create an agent or a job scheduler to periodically review broken queue items and attempt to resolve them or move them to another state.