Question
U.S. Dept of Veterans Affairs
US
Last activity: 4 Nov 2015 11:19 EST
pxFlow is missing on the work object
pxFlow is missing on the work object. I tried Fixbrokenassignments/Start flow from clipboard and no luck. Can any one of you help me how can we restore missing pxFlow on WO?
Pegasystems
US
Is there a particular assignment object existing already that you're trying to reference from the restored pxFlow ? /Eric
U.S. Dept of Veterans Affairs
US
I don't see any existing assignments.
BNY Mellon
US
We were dealing with this ourselves recently. See here for why FixBrokenAssignments doesn't work in this situation: Re: Overhaul of Flow Error Management needed
Pegasystems
US
A typical unresolved work object would have a pxFlow list with at least one of the items in the pxFlow list having a pxAssignmentKey referring to an assignment object.
A typical resolved work object would have no pxFlow items in the list.
If you have either an assignment object but no pxFlow item referring to it, or you have a pxFlow item that refers to a nonexistent assignment object, then I would expect one of the repair activities (such as fixBrokenAssignments) to be able to fix the issue.
However, as you seem to have no pxFlow item and no assignment, your work looks more like a resolved one.
Can you say something about how the work got into this state ? If you look at this history elements for this work, what does it show as the last several events that occurred ?
/Eric
U.S. Dept of Veterans Affairs
US
The work is not resolved and it is still in "Pending-vendor" state. we are still investigating the issue to find out - how the work got into this situation. I am trying out find out here - Is there any option to put the work object back on track to move forward in the flow?