When cases are opened, the pyWorkPage.pxFlow(pzInternalCaseFlow) is populated. I have a case which does not have that flow any more. I somehow open its internal assignment (assign-internal) and completes the assignment. In the other cases, I do the same thing, but whenever I refresh/reopen the case, the flow gets populated again.
Could someone explain why it happens and how I can fix that case? I am using Pega 7.2.1.
Update 1: When I manually call "Obj-Open-By-Handle" that case, the pxFlow(pzInternalCaseFlow) does not appear. On the other hand, the normal cases always have that flow. Do you think the root cause is from the background process? Are there any flags that mark the process to skip populating that flow?
***Updated by moderator: Lochan to update platform capability***
It happened in Prod. Also, I can reproduce the error in dev. The reason why I open this question is I want to find a solution for the broken cases. The missing flow is an internal case flow so I expect there is an activity or whatever to manually populates that flow when it is missing.