Question
COTIVITI
IN
Last activity: 28 Dec 2018 1:44 EST
Push Notifications not working in Pega Marketing portal
Push Notification is a OOTB functionality in Pega MKT framework. We are trying to send Push Token from Pega Marketing portal. we configured App details and Google GCM details and tried to send a Push notification to Android mobile App. Our attempts are always ended up with an error message : "MismatchSenderId".
Is there any DSS configuration or .jar installation required on top of Pega MKT Framework.?
Push Notification is a OOTB functionality in Pega MKT framework. We are trying to send Push Token from Pega Marketing portal. we configured App details and Google GCM details and tried to send a Push notification to Android mobile App. Our attempts are always ended up with an error message : "MismatchSenderId".
Is there any DSS configuration or .jar installation required on top of Pega MKT Framework.?
Add a "New" application details and variant information. Select "Actions" of Variant then click on "Test". a popup will come with Push Token. click on Test. expected is to get Success message. But we are getting "MismatchSenderId".
Accepted Solution
COTIVITI
IN
Pegasystems Inc.
US
What version of Pega Marketing are you experiencing this with?
I suspect you might not be using the correct identifying information for your app. Make sure your application ID and your google key are specified correctly. The App ID is often mis-represented by Google app developers. You might find this post helpful to get the correct detail from the app developers so you can it correctly into your app configuration in Pega Marketing.
Accepted Solution
COTIVITI
IN
Hi Saleem,
Thanks for your reply, This was configuration issue. Device token we entered during Test was not correct. Now we are able to connect to FCM from Pega. But i got another problem with Java code in "SendNotificationToAndroid" in PushNotification Library. Its not sending message to mobiles. I tried with the Google Key and Device token in Pushtry.com and i am able to send notification to mobile app. But this function is not working as expected. I have passed the needed parameters to this function and i am not getting any value in "PushResult" out Parameter. There is some issue with the code. I have raised SR with Pega team 5 days ago, still waiting for resolution. I suspect what ever the code present in this OOTB Function is for GCM only, Not FCM. Any suggestion from you/ community members will be helpful to us.
Update : Pega OOTB code is designed to send Push Notifications via GCM only. But GCM is deprecated by Google. Pega should update the code to send via FCM. Unfortunately, there is no update on Push notifications even in Pega 8.1.
Updated: 13 Jul 2018 0:45 EDT
Pegasystems Inc.
US
Pega Marketing does not currently support FCM, so you should be using GCM. Future releases of Pega Marketing will be updated to add FCM support.
Hi Saleem,
Thanks for your reply, This was configuration issue. Device token we entered during Test was not correct. Now we are able to connect to FCM from Pega. But i got another problem with Java code in "SendNotificationToAndroid" in PushNotification Library. Its not sending message to mobiles. I tried with the Google Key and Device token in Pushtry.com and i am able to send notification to mobile app. But this function is not working as expected. I have passed the needed parameters to this function and i am not getting any value in "PushResult" out Parameter. There is some issue with the code. I have raised SR with Pega team 5 days ago, still waiting for resolution. I suspect what ever the code present in this OOTB Function is for GCM only, Not FCM. Any suggestion from you/ community members will be helpful to us.
Update : Pega OOTB code is designed to send Push Notifications via GCM only. But GCM is deprecated by Google. Pega should update the code to send via FCM. Unfortunately, there is no update on Push notifications even in Pega 8.1.