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Question

 Sriram Badrinath (SriramB1732)
TATA Consultancy Services Ltd

TATA Consultancy Services Ltd
IN
SriramB1732 Member since 2019 4 posts
TATA Consultancy Services Ltd
Posted: Sep 30, 2021
Last activity: Jan 26, 2022
Posted: 30 Sep 2021 2:09 EDT
Last activity: 26 Jan 2022 8:14 EST
Closed

Procedure for Deleting a Step/PROCESS in Case Type Version:8.3

Hi All,

I would like to know the steps /process to delete a particular step in Case Type.

Example : 

Interview 

a) Information

b) Screening

c) Updating

If I want to remove the Updating step.What is the procedure in V8.3.If you can provide me with Screenshot will be great.

Thanks

Sriram.B

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag***
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Pega Platform 8.3
Case Management
Business Architect

Posted: 3 years ago
Posted: 30 Sep 2021 10:48 EDT
veera venkata satish kumar kanakala (satish kumar)
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SA

@SriramB1732

 

Hi sriram in your example under interview process you want to remove the updating step inorder to do that you can open the interview process rule from case your case type and delete the updating shape and its outgoing connector and join the screening outgoing connector to end shape.

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