Deleting duplicated case type rule
We have an issue that there are 2 rules having the same name/class/ruleset.
We are trying to delete the rules but encountering problems.
We tried deleting with below methods but errors encountered
- deleting the ruleset (Configure -> System -> Refactor -> Rulesets -> Delete a ruleset) , process does not complete and encounter several errors
- refactoring class (Configure -> System -> Refactor -> Classes -> Delete a Class). Process completes but class still remain
- resaving not working (Configure -> System -> Release -> Upgrade -> Validate -> Revalidate and Save)
We have an issue that there are 2 rules having the same name/class/ruleset.
We are trying to delete the rules but encountering problems.
We tried deleting with below methods but errors encountered
- deleting the ruleset (Configure -> System -> Refactor -> Rulesets -> Delete a ruleset) , process does not complete and encounter several errors
- refactoring class (Configure -> System -> Refactor -> Classes -> Delete a Class). Process completes but class still remain
- resaving not working (Configure -> System -> Release -> Upgrade -> Validate -> Revalidate and Save)
Any suggestion on how to delete the duplicates?