We just had a demo of PegaCHAT with the client UX team and they came up with few questions around it.
I understand that most of this thing is not supported with the current version of PegaCHAT, however would like to understand if we have a work around or solution, I am providing some high level requirements around it:
Location – the Chat window is locked and always located in the bottom right hand corner of the client browser screen. Can this move?
Design – Can this be configured to match with the Front End website design i.e. font, colour scheme, background, screen layout etc.?
The Client cannot see when the agent is typing – can this be modified?
Can we configure disclaimers and automated messages for the client?