Regarding PegaChat functionality
I just joined a project and they have configured PegaChat before. I saw in implementation guide we have a script that will initaiate PegaChat interaction.Below is the script from the implementation guide. My question is where I will find APIToken? Also is there any link to configure and understand Pega Chat.
<script type="text/javascript">
(function() {
window.fireflyAPI = window.fireflyAPI || {};
window.fireflyAPI._log = window.fireflyAPI._log || function(){};
window.fireflyChatAPI = {};
fireflyChatAPI.token = "55cd31651688685c461f69d4";
fireflyChatAPI.type = 'visitor';
fireflyChatAPI.serverHostUrl = "http://chat.usefirefly.com:80";
fireflyChatAPI.queue = 'QUEUE_NAME';
fireflyChatAPI.assetHostUrl="https://firefly-chat-production.s3.amazonaws.com";
var script = document.createElement("script");
script.type = "text/javascript";
script.src = "https://firefly-chat-production.s3.amazonaws.com/scripts/loaders/chatLoader.js";
script.async = true;
var firstScript = document.getElementsByTagName("script")[0];
firstScript.parentNode.insertBefore(script, firstScript);
})();
</script >
***Updated by moderator: Lochan to add SR Exists group tag***
Accepted Solution
Pegasystems Inc.
US
Hi,
If the Chat server is already configured, you can see the API key from the Pega Chat landing page. The token is in the snippet that you had posted.
fireflyChatAPI.token = "55cd31651688685c461f69d4";
You can also confirm the token from Chat server landing page as well. Go to the Chat server rule and make sure you have the green "Key verified" message. If so, you can click on the Options menu next to the Save buttons and view XML. There should be a property in the XML that is CompanyId. This should match the token in the snippet. If it does, then you have found the matching Key and Token pair.
Pegasystems Inc.
US
HI,
Pega Chat is a component of Pega Customer Service that broadens Omni-channel customer engagement by providing effective and efficient customer service over the web. It allows customer service representatives (CSRs) to interact with customers from your website by sending and receiving text messages. Pega Customer Service guides CSRs through chat interactions, making responses consistent and efficient.
Please refer attached pega-customer-service-721-implementation-guide, section "Bulding Pega Chat features", page 100. It mentions the following JavaScript variables used in JavaScript snippet.
fireflyChatAPI.token
fireflyChatAPI.cobrowseAPIKey
fireflyChatAPI.queue
fireflyChatAPI.skipQueueSelection
fireflyChatAPI.assetHostUrl
fireflyChatAPI.serverHostUrl
Capgemini
SE
Hi Susan
Thanks for the reply and the document. It is mentioned in the document that "A sample snippet is emailed to the administrator provisioning email address that you provided when the chat server was installed". This snippet contain the Toke.But I dont know who installed the chat server. Is there anyway I can retrieve it later?
Accepted Solution
Pegasystems Inc.
US
Hi,
If the Chat server is already configured, you can see the API key from the Pega Chat landing page. The token is in the snippet that you had posted.
fireflyChatAPI.token = "55cd31651688685c461f69d4";
You can also confirm the token from Chat server landing page as well. Go to the Chat server rule and make sure you have the green "Key verified" message. If so, you can click on the Options menu next to the Save buttons and view XML. There should be a property in the XML that is CompanyId. This should match the token in the snippet. If it does, then you have found the matching Key and Token pair.